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PhaseOneSurf.com |
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| Shipping & Returns |
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Expected Shipping Time
All items will be shipped within 3-5 business days via FedEx or the US Postal
Service. Any prospected delay falling outside of this range will be dealt with on a customer to customer basis.
Returns & Exchanges
Will be accepted only with a Return Authorization Number issued from Phase One
Surf. Items returned after twenty days will be subject to restocking charges
which are dependent on the item. We carry only top quality items (no seconds).
If, however, a defect should show up or we send you the wrong item by mistake,
call for a Return Authorization Number, return it and we will rush you a replacement.
Sorry, no refunds on used items.
International Shipments
At this time we only internationally ship to Canada.
Freight Damage & Claims
Inspect all merchandise upon receipt. Notations of any shortages or damages
MUST be made on the delivery receipt BEFORE signing. All claims for damage must
be filed with the delivering freight company within 1-5 days of delivery. We
will, however, assist you in filling a claim IF all the correct procedures have
been carried out. Call our Customer Service for assistance.
Partial Shipments
May be made when some items are back ordered (out of stock). We do this because
we know that you want your equipment as fast as possible. Partial shipments
will not be made on orders requesting "No Back Orders" &/or "Ship Complete".
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